Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at courtney@thecraftybrick.com. You will be responsible for shipping fees when doing a return.

You can always contact us for any return question at courtney@thecraftybrick.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned.  Some of them include, digital downloads, custom products (such as special orders or personalized items), and personal care goods (such as beauty products) and Subscription Mystery Boxes.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you would like to exchange an item please reach out and we can discuss options to that might work for you.  

Refunds
Once you have reached out and we have decided that a refund is the solution to your issue you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.